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3. Tenant Service Authority
The Tenant Services Authority (TSA) is the independent regulator for affordable housing in England, replacing the Housing Corporation. The TSA aims to raise the standard of services for tenants. It ensures that housing associations are financially viable and well governed and are working effectively.
The TSA have six standards for landlords that are intended to put residents at the heart of shaping, influencing and monitoring the services they receive. They have been in force since 1 April 2010.
The Six Standards and the things they cover are:
- Tenant involvement and empowerment standard
Resident involvement, customer service and choice, equality and diversity and complaints
- Home standard
Repairs and maintenance and quality of accommodation
- Tenancy standard
Allocations, rent, tenure
- Neighbourhood and community standard
Neighbourhood management, local area co-operation, anti-social behaviour
- Value for money standard
- Governance and financial viability standard
About the Standards
The Tenant Services Authority have said that they believe the best place for the quality of services to be discussed, agreed and scrutinised is locally between housing providers and their tenants.
The standards require providers to set out what they offer to tenants and set standards that reflect the priorities of local communities.
The proposals balance new demands on providers to be transparent and report on performance to tenants and hold themselves to account, with a significant reduction in red tape.
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